Marketing Coordinator at Kelly Strayhorn Theater

ARE YOU OUR NEXT MARKETING COORDINATOR?  

We are looking for a fantastic team player with a keen eye for detail who gets a thrill from shouting our message from the rooftops. If this sounds like you, this hiring notice is calling your name. And by the way: Kelly Strayhorn Theater's work is rooted in the liberation of BIPOC, women, and LGBTQIA+ people. We welcome applicants from all backgrounds and especially encourage those who are passionate about supporting and working alongside these communities to apply.

ABOUT THE MARKETING COORDINATOR

The Marketing Coordinator has a collaborative mindset, a strong eye for detail, exceptional writing skills, and a demonstrated ability to work effectively with digital tools that support ticketing, email marketing, and audience data. Thriving in a team environment, this individual plays a key role in maintaining and advancing the voice and visual identity of KST’s mission and programs.

Working closely with KST’s Marketing Specialist and Programming team, this role supports email marketing, website updates, social media content, and ticketing operations for KST and partner events, including building and managing event listings, responding to patron inquiries, and supporting audience outreach. 

The Marketing Coordinator helps drive event attendance and ticket revenue, while contributing to the growth of KST’s diverse audience and donor base and strengthening the organization’s visibility in the community.

SALARY & BENEFITS 

This is an in-person, part-time (20 hours per week), non-exempt position and pays $20/hr. The salary rate is fixed. Please don’t apply if this compensation is not right for you. 

Benefits include access to group healthcare, dental and vision plans, paid vacation, holiday and wellness leave, a 401k retirement savings plan with access to a financial advisor and a career immersed in arts and culture. 

REPORTS TO: Marketing Specialist

DIRECT REPORTS: Marketing Interns, as assigned

SCHEDULE

This is an in-person, non-remote position based at KST’s East Liberty offices. The Marketing Coordinator role is structured at 20 hours per week .Typical office hours are 10am-6pm on weekdays, with occasional evening and weekend hours based on programming needs. We will work with you to establish a regular schedule.

Additional day-of, at-the-door box office shifts may be available. These shifts are optional, scheduled separately, and compensated outside of the Marketing Coordinator’s weekly hours.
 

ABOUT KELLY STRAYHORN THEATER

Named after 20th-century entertainment legends and Pittsburgh natives Gene Kelly and Billy Strayhorn, Kelly Strayhorn Theater is a home for creative experimentation, community dialogue, and collective action rooted in the liberation of Black and queer people. KST takes a multidisciplinary approach to presenting contemporary performing arts while examining the questions that define and inspire us as individuals and communities.

RESPONSIBILITIES

Marketing Communications

• Maintain and update KST’s website with current program and event information, ensuring event information across platforms is accurate and up to date
• Draft and schedule KST’s email newsletters and promotional campaigns
• Assist with the creation of digital marketing materials including copy, graphics, videos, digital programs, event signage, etc.
• Ensure marketing materials align with KST’s voice, brand identity, and accessibility standards
• Coordinate marketing communication with artists, partners, and patrons, including collecting assets, confirming details and sharing timelines
• Provide event marketing support as needed

Social Media

• Draft and schedule content across KST platforms (Instagram, Facebook, etc.)
• Collaborate with the Marketing Specialist to maintain a content calendar and support promotional campaigns
• Monitor engagement and amplify artist, partner, and community content
• Engage with and respond to social media comments and direct messages in the KST voice

Ticketing & Patron Communications

• Respond to patron and group sales inquiries via phone and email, providing clear and helpful information about events, programs, and classes
• Build and maintain event listings and ticketing in KST’s ticketing and audience database (Patron Manager / Salesforce CRM) and on the website
• Monitor ticket sales, seating allocations and discount codes across KST and rental events
• Generate ticket sales and attendance reports as needed.
• Ensure ticketing information is accurate across all marketing materials
• Maintain and update KST’s phone system messaging including the main greeting, staff directory, visitor information and current programming as needed.
   

REQUIREMENTS (please don’t apply if you don’t have the following)

• Commitment to diversity, equity, inclusion, accessibility, and belonging and the willingness to prioritize and foster a commitment to valuing differences of race, ethnicity, age, sex, gender identity, sexual orientation, religion, ability, and socio-economic circumstances.
• Strong writing and editing skills with great attention to detail and consistency in brand voice and visual identity
• Experience with digital marketing tools, including email marketing platforms, social media scheduling platforms, and design tools
• Ability to manage multiple priorities, meet deadlines and follow through on tasks.
• Strong communication and customer service skills for working with colleagues, artists and patrons
• Comfort learning and working with ticketing and audience database systems
   

PREFERENCES (you should still apply even if you don’t have all these traits):

• Minimum one year of experience in performing arts marketing, communications or a related field
• Interest in and general understanding of performing and/or visual arts, including how various aspects of live performance are developed and presented.
• Familiarity with WordPress or similar website platforms
• Experience with tools like Mailchimp, Canva, and social media scheduling platforms
• Knowledge of HTML and photo/video/audio editing experience

We are looking for someone with experience in most of the knowledge areas above, but most importantly someone that is able to learn quickly and implement new techniques to improve their workflow. 

HOW TO APPLY

Applications accepted only through our Jazz HR Portal

Applications will be accepted through Monday, June 1 and reviewed on a rolling basis as they are received. We encourage interested candidates to apply early for full consideration.

We anticipate a start date in mid-June, with flexibility based on candidate availability.