Patron Services Associate at New Hazlett Theater

Location: Pittsburgh, PA

Type: Part Time

Min. Experience: Entry Level

*Please note that this role is for New Hazlett Theater.

Passionate about the arts?  Looking for a new challenge and the opportunity to make a difference in your community?  We’re looking for creative, motivated people like you! Patron Services Associates are on-site for all events to which the general public is invited.  These part-time team members will be assigned as a Facility Attendant, Bartender, or Covid Compliance Officer on a show by show basis. Patron Services Associates report to the Patron Services Coordinator, but also work closely with and take direction from other full-time team members.

New Hazlett team members embrace the theater’s mission to create dynamic art through innovation and collaboration. We provide vital resources to creators from all backgrounds to enrich our cultural community, and respect and present diverse artists and ideas. We are committed to eliminating bias with regard to race, sex, gender expression, sexual orientation, ability, heritage, culture, religion, and tradition, both on stage and off, and are willing to interrupt behaviors that impede our DEAI efforts.

Essential Duties & Responsibilities:


Assume responsibility for running the bar and the concession stand, following all procedures relating to inventory control, cash handling, credit card processing, and waste disposal.

  • Set-up, work, stock, and clean bar in an efficient manner using checklists and instructions.
  • Responsibly manage all customers who drink alcohol, including checking IDs and identifying signs of intoxication.
  • Operate cash register and credit card machine, including accuracy in cashing-out procedures.
  • Complete any additional side projects as assigned by the Patron Services Coordinator.

Facility Attendant

Performs walk-throughs and provides directions and parking assistance, ensuring that the experience of each person in the theater is safe and pleasant.

  • Make sure theater, and backstage, and grounds are clean and safe prior to patron arrival. Maintain dressing room restrooms and fold linens when necessary.
  • Assist with parking and patron arrival (1-hour outdoor shift).
  • Perform security rounds throughout the building; monitor the performance via security cameras; maintain a presence in the lobby during intermission and post-show.
  • Complete any additional side projects as assigned by the Patron Services Coordinator.

House Manager

Oversees audience arrival, seating, and departure, while ensuring audience safety.

  • Make sure lobby, theater, and restrooms are clean and safe prior to patron arrival.
  • Assign, train and supervise volunteer ushers. Duties vary by show.
  • Close and balance cash and credit card receipts; prepare nightly deposits.
  • Complete required reporting at the end of each shift, including accident/incident reports.
  • Work with staff to secure and alarm the building prior to exit.
  • Be aware of and prepared to execute emergency procedures.

Box Office Attendant

  • Responsible for ticket sales.
  • Efficiently log-on to the ticket handling site and set up the box office computer for each performance.
  • Accurately handle cash transactions; close and balance cash and credit card receipts; report box office revenue.

Not sure you meet all our qualifications? Don’t think of this job description as a mandatory, comprehensive list. If you believe that you could excel in this role, we encourage you to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, or simply looking to transition, we would love to hear from you. Use your cover letter to tell us about your interest in the arts and what you could bring to this role.


Preferred Experience:

· Prior experience in a position focusing on customer satisfaction.

· Experience with theater/performance practices

Knowledge, Skills & Abilities:

· Strong organizational and time management skills with the ability to multitask and reprioritize

· Strong interpersonal skills

· Ability to communicate with a broad range of audience members

· Ability to problem-solve, and able to quickly identify and provide recommendations on issues

Licenses or Certifications: RAMP certification will be required. CPR / First Aid training will be provided annually.

Travel Requirements: Access to reliable transportation required

Physical, mental demands and working conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

· An employee in this position works in a theater, office, and bar environment.

· An employee in this position must be able to communicate well with others both inside and outside the theater, in person and by telephone, and be able to communicate via handheld radio.

· The employee must be able to understand and solve problems, interpret and analyze data, concentrate, use available technological resources and systems, such as a cash register and computer programs, multi-task, prioritize, and interact with multiple individuals to complete essential tasks.

· An employee in this position is frequently required to move throughout the workplace, sit, stand, and walk, hold objects, tools, or controls, write, operate equipment, carry up to 25 pounds, climb stairs, balance, stoop, kneel, crouch and crawl.

· This position will stock product on shelving, and will be required to perform basic interim cleaning as needed (sweeping, laundry, shoveling, etc.).


Working Hours: Weekly evening and/or weekend shifts are required.

Compensation: Compensation for this part-time, non-exempt position is $15.00/hour plus split tips.


The New Hazlett Theater is proud to be an Equal Opportunity Employer, and we encourage people from underrepresented backgrounds to apply. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other protected class.


Employment is contingent upon your successful completion of a professional, educational and criminal background check. At the time of employment, you must also present documentation indicating that you are legally authorized to work in the United States. Full Covid-19 vaccination is required, barring a legal exemption.


TO APPLY: Submit resume, cover letter and three professional references. There is no deadline to apply. No phone calls please.

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